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  • Address Customer Needs

This book teaches simple techniques to satisfy general and complex customer needs. It teaches how customer needs can be understood, how services and products can be matched to customer needs and what are the rights and responsibilities of customers. Further, it explains how networks such as communication, referrals and records can be used to ensure that customer needs have been addressed.

Book Description
Author Christine Kent
Book Size 7¼x9½
Pages 124
Year 2012
ISBN 978-93-5062-070-0

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Address Customer Needs

  • Publisher: Excel books
  • Product Code: Address Customer Needs
  • Availability: 20
  • INR 250.00
  • INR 200.00

  • Excluding Tax: INR 200.00

Tags: Address Customer Needs