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  • Business Process Outsourcing for Strategic Advantage

Business Process Outsourcing (BPO) has emerged as one of the leading business and economic issues of our time. With the focus of outsourcing moving from non-critical support to core and critical business processes, it has also become an increasingly important and complex issue for both the sourcing as well as the service-provider organizations. Unfortunately, most studies of BPO, whether by academics or by practitioners/ consultants, have focused only on one of the two sides of BPO business - either the client side or the service-provider side. This book describes a study of the BPO sector from a strategic perspective, focusing on both the BPO client as well as the service-providers. It describes the management competencies as well as the relationship management issues which need to be addressed to build a strategic partnership between the client and the service-provider, and thus bring the benefits of BPO to both of them. The book is intended for practicing managers who are involved with the BPO activities in a client or service-provider organizations, and will help them formulate and implement successful BPO strategies for gaining strategic benefits. It is based on a study of European BPO clients and Indian service-providers conducted during 2005-2006, which was funded by Commission for European Communities.

Book Description
Author K B C Saxena, Sangeeta Shah Bharadwaj
Book Size 7.25x9.5
Pages 356
Year 2008
ISBN 978-81-7446-532-4

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Business Process Outsourcing for Strategic Advantage

  • Publisher: Excel books
  • Product Code: Business Process Outsourcing for Strategic Advantage
  • Availability: 19
  • INR 630.00
  • INR 475.00

  • Excluding Tax: INR 475.00

Tags: Business Process Outsourcing for Strategic Advantage