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  • Customer Relationship Management

This book provides a perceptive on CRM that we believe has been lacking for some time i.e. how to use CRM and its implementation on ITES/BPO. This book gives an overview CRM its implementation on BPO/ITES and certainly helps the aspiring people who want to join the growing industry of ITES. It is not a theoretical treatise on CRM, nor is it an untested vision of futurists. Every chapter is based on the author`s real world observation and experiences with companies. 

Book Description
Author Subhasish Das
Book Size 61/4x91/2 PB
Pages 130
Year Jan 12 2008
ISBN 978-81-7446-531-6

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Customer Relationship Management

  • Publisher: Excel books
  • Product Code: Customer Relationship Management
  • Availability: 20
  • INR 695.00
  • INR 520.00

  • Excluding Tax: INR 520.00

Tags: Customer Relationship Management